Technical Support Channels
A Sixty–Minute Response Guarantee
We provide a one–hour response guarantee for each ticket or email that you submit to the help desk team. We’ll rapidly reply to all common inquiries and forward right away the case to our administrators in case further assistance is required. If you take advantage of the Optional Managed Services package, we will execute any of the included server management tasks at a time that has been agreed upon preliminary.
An Exceptional Help Desk Support Service
- We will be online for you twenty–four–seven to reply to any enquiries that you may have connected to our Web Control Panel or any of the applications that we have pre–installed for your convenience on the dedicated hosting server. In case you also need help handling server management procedures, take a glance at our Optional Managed Services package, which includes backup hard disk storage space, Operating System updates every week, server monitoring and restarting procedures, as well as problem troubleshooting and installation services.
An Easy–to–Navigate Help Section
We have equipped the Web Control Panel with an exhaustive knowledge base, which offers detailed explanations of its features and functions. Additionally, we have created exhaustive video tutorials that will further show you how to carry out a particular operation or troubleshoot a regularly experienced problem. All the how–to articles and the video tutorials are easily reachable from every Web Control Panel section via the Videos and Help buttons in the top right corner.