If you ever face a problem with your site and are unable to rectify it on your own, ask the respective hosting company’s client support team to assist you to get the website back online. A fast resolution would be the most favorable scenario, but lots of hosting companies respond within 24 hours and even more, especially if you are working with a reseller. Even if your problem can be resolved without much effort, your website may not work satisfactorily or it may not be reachable whatsoever for a long stretch of time, so you may lose prospective clients since it’s pretty unlikely that anyone would enthusiastically return to a website that’s inoperational. This is why, you ought to make certain not only that you can get in touch with your hosting provider, but also that they can reply and assist you in a timely manner. If an app update doesn’t proceed as planned or you erase something by chance, for instance, the site should be restored quickly in order to prevent prolonged inaccessibility.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from our company, you can forget about waiting around for hours and hours on end, or even one whole day, to get a reply to a tech support ticket or an email. No matter when you contact us, we will lend you a hand within no more than 1 hour with any technical or pre-sales queries that you may have. The fact is, our actual reply time scarcely ever exceeds twenty-thirty minutes. As we’re available to you 24 hours a day, you will always obtain assistance in a well-timed fashion and we are aware of just how crucial this is in the electronic era. Soon after you contact us, we’ll answer your questions. In case you stumble upon any technical issue, we will solve it for you, or we’ll provide you with all the needed information if there is something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our help desk staff reps are available at all times and they’ll answer any ticket that you post via your web hosting Control Panel within 60 minutes max. The response time is guaranteed irrespective of whether you’ve got a generic question connected to your semi-dedicated server or you stumble upon a certain predicament and you will not have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time of day or night it is, we’ll be there to lend you a helping hand, as we’re available 24/7/365 to take care of any technical, general or billing issue. In case you get in touch with us about anything that’s within our capability, we’ll sort it out before we get back to you, which goes to say that you will not have to wait around for hours or even days while the problem perseveres. In case there is something that you need to do on your end, we will give you the required info – what workable solutions to try, what actions to take, etc.