A live chat is one of the several ways of communication offered by some website hosting providers as a part of their support services. Determined by the provider, the chat can be used for billing, pre-sales and/or tech assistance. This method of communication is quicker as compared to a support ticket and it will make it much more unlikely to misspell or misunderstand a word compared to a telephone call with a representative. In addition, if the issue that you have needs some time to be examined and dealt with, you'll be able to do something else at the same time instead of just waiting, like you would have to do if you call. Also, you can employ a live chat support service without charge provided that you have world wide web accessibility even when your web hosting provider is located in a different country and they don't have a local telephone number that you can call.

Live Chat Support in Cloud Hosting

In addition to the phone and ticket support, we supply live chat support as well. You can contact us every day, including holidays and weekends, and we will give you more details about the cloud hosting packages that we offer in case you are not a customer yet, or about general and billing questions when you already have an account. Though for entirely technical matters you'll have to open a ticket to the technical support team, since such issues need more time to be resolved, you can still get in touch with us through our live chat for some tech information. For example, we are able to help you set up an email address in your email client or troubleshoot multiple problems, saving you considerable time. Even if our phone lines are already off for the day, you can talk to a live person.

Live Chat Support in Semi-dedicated Hosting

When you use the live chat support service that we provide with our Linux semi-dedicated hosting, you can get the replies for any questions you may have or have various troubles dealt with right away. Our service is accessible every single day, so you can speak with a representative even on weekends and holidays. In case you are not sure which package is better for your websites or if our state-of-the-art cloud hosting platform covers some system requirements, you may join our live chat prior to purchasing anything. If you are an existing customer, you'll be able to get more details about billing issues, account settings along with a variety of common technical troubles you may experience, for example if you cannot set up an email account in a client on your computer. The live chat can save you time and effort no matter where you are or when you contact us.