If you’ve purchased a web hosting package and you have some queries related to a given function/feature, or if you have stumbled upon a certain problem and you need help, you should be able to touch base with the respective client service team. All web hosting providers use a ticketing system no matter if they offer other means of contacting them along with it or not, due to the fact that the very best way to deal with a problem most often is to post a ticket. This type of communication renders the replies exchanged by both sides simple to track and permits the help desk support staff members to escalate the situation if, for example, a sysadmin has to step in. Most often, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which suggests that you will have to use no less than 2 separate accounts to get in touch with the customer support team and to actually manage the hosting space. Incessantly switching between the accounts may be a nuisance, not to mention the fact that it takes a very long time for most web hosting providers to reply to the ticket requests themselves.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from our company, you won’t ever need to log out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any trouble ticket whilst you are browsing through your files or updating various settings. The ticketing system is being strictly monitored 24/7/365 by our support team and the response time is no more than 60 minutes, but it rarely takes more than 20 minutes to obtain support. In contrast to certain hosting companies, we do not charge more for using the ticketing system, so you can contact us as often as you like and request information in relation to any billing or technical issue. Additionally, you can read a selection of educative articles, which will help you solve the most common difficulties on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we’re using is incorporated into the Hepsia hosting Control Panel, which we’ve developed for our Linux semi-dedicated hosting, so you will not require an additional support platform to contact our help desk staff – you can do this on the spot the moment you bump into a problem. Posting a new ticket requires several clicks of the mouse and tracking down an older one is just as simple. Using our smart search functionality, you can swiftly find any ticket that you’ve opened in the past. You can post a ticket at any time since our tech support engineers are at your disposal 24 hours a day and reply in no more than 60 minutes, although it rarely takes that much to obtain a response. With Hepsia, you will have everything in one single location and you can forget about using two or more platforms to resolve a simple issue.