Integrated Ticketing System in Cloud Hosting
With a cloud hosting from our company, you won’t ever need to log out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any trouble ticket whilst you are browsing through your files or updating various settings. The ticketing system is being strictly monitored 24/7/365 by our support team and the response time is no more than 60 minutes, but it rarely takes more than 20 minutes to obtain support. In contrast to certain hosting companies, we do not charge more for using the ticketing system, so you can contact us as often as you like and request information in relation to any billing or technical issue. Additionally, you can read a selection of educative articles, which will help you solve the most common difficulties on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we’re using is incorporated into the Hepsia hosting Control Panel, which we’ve developed for our Linux semi-dedicated hosting, so you will not require an additional support platform to contact our help desk staff – you can do this on the spot the moment you bump into a problem. Posting a new ticket requires several clicks of the mouse and tracking down an older one is just as simple. Using our smart search functionality, you can swiftly find any ticket that you’ve opened in the past. You can post a ticket at any time since our tech support engineers are at your disposal 24 hours a day and reply in no more than 60 minutes, although it rarely takes that much to obtain a response. With Hepsia, you will have everything in one single location and you can forget about using two or more platforms to resolve a simple issue.