24/7 Customer Support in Cloud Hosting
We offer 24/7 billing, customer and tech support for our cloud hosting packages. Even if you are not our client yet and you have some questions, we can give you a hand promptly and supply you with the necessary information, to give you a choice to make the very best decision when you get your new hosting account. We are available at any time, including weekends and holidays, and we provide you with various means of communication to get in touch with us - live chat, phone, e-mails and support tickets. To make things easier for you, we now have several phone numbers internationally, thus you are able to call the one which is closer to you. The max response time for your emails and the tickets is 1 hour. The actual response time is no more than 15-20 minutes, which means that you can forget about waiting for days and nights to get support for any kind of task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
You'll be able to try out our support services even before you get a semi-dedicated server account from us as we have phone and live chat support for pre-sales, billing and common questions. Our agents will help you choose the most suitable plan or provide you with details about our servers, so as to check whether the system requirements for your sites are met. When you're a current customer, you also have the option to contact us through e-mail or via our ticketing system, that can be accessed from the Hepsia web hosting Control Panel. We guarantee that if you use these 2 methods of contact, you'll get a reply within less than one hour and that’s 24/7, including weekends and public holidays. If you've used the website hosting services of other companies, even large ones, you'll be able to compare the reply time considering that it often takes a whole day for them to take care of a support ticket.
24/7 Customer Support in VPS Web Hosting
In case you acquire a virtual private server through our company, you'll be able to use several different methods of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general issues, we now have several local phone numbers in the United States of America, Great Britain and Australia as well as a live chat service. When you are an active customer and you want assistance with some technical issue which requires additional time to analyze or resolve, you'll be able to open a support ticket from your billing account or you can send an e-mail message and we'll take care of the issue and send you an answer within 1 hour. The response time is warranted 24/7, which includes holidays and weekends, yet for many issues it takes no more than 30 mins to get assistance. Our support service covers your VPS plus all of the pre-installed software it includes, so if you'd like to have help with third-party apps, you can check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers Hosting
We are aware how important it is to have timely support in general, let alone when you operate an entire server, that's why each and every dedicated server that we supply includes 24/7 support with 1-hour response time warranty whatever the situation. The service is free of cost for any type of issues with the server or the software that was installed by our administrators through the setup, therefore you're able to get in touch with us as many times as you wish, even during holidays. You could either open a support ticket from the billing section or you could send an email, and the actual reply time for both rarely exceeds 30 minutes because we have admins available twenty-four-seven. If you require general info about our servers or you have a billing question/issue, you can also call one of the local phone numbers that we have on 3 different continents or you could employ our live chat service and speak to a representative online. For third-party software support, we offer a Managed Services upgrade, that you'll be able to add to your server plan through your billing Control Panel.